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Products Menu Item Conversational Cloud Deliver personalized digital experiences with an AI platform that identifies customer intent Generative AI Unleash the untapped power of large language models, merging unstoppable growth with an unwavering commitment to responsible, safe Generative AI Voice AI Create seamless, automated customer experiences across voice and messaging — powered by generative AI Menu Item Conversational Intelligence & Insights Drive improved customer engagement and agent performance with the data & insights critical to optimize conversations Integrations Unlock more data and deliver increased flexibility and impact for your organization with our catalog of integrations PUT IT ALL TOGETHER AI Chatbot Toolset Better conversations start with a better AI chatbot Learn more Solutions By Industry Financial Services Deploy secure messages and proactively engage consumers Retail Transform the end-to-end customer shopping experience Telco & Cable Manage the customer journey to maximize retention and minimize costs Travel & Hospitality Guide travelers through real-time requests and assist their travel needs Automotive Improve car shopping, ownership, and maintenance experiences By Use Case Digital Transformation Accelerate digital transformation using the Conversational Flywheel™ Customer Service Understand customer needs and personalize service at scale Conversational Commerce Simplify the commerce experience with unified messaging and voice B2B Sales & Marketing Close more deals without growing sales and marketing headcount ITSM Streamline IT service management and boost productivity By Service LP 360 Accelerate time to value with our turnkey contact center as a service Professional Services Begin your conversational journey with the help from our experts Technical Support Find 24/7 support when you need it By Partner Marketplace Explore solutions delivered by LivePerson certified partners Resources Learn AI Hub Resource Library Customer Stories Analyst & Market Reports News Blog Participate Events Podcasts Webinars Featured Resource Virtual Product Launch Spark: The future of connected customer conversations Register now Partners Find a partner Search our directory to find partners by type, certification, vertical, and region Become a partner Learn more about all of the benefits of becoming a LivePerson partner Partner login Log into our partner portal to access partnership tools and assets About Our Values Careers Leadership Inclusion at LivePerson Investor Relations Featured News LivePerson + Avaya Announcing a new partnership to deliver best-in-class CX Learn more Pricing Log in Get a demo Epic reveal incoming ? Transform your agent workspace into an omnichannel command center. Register for the product launch LivePerson Conversational Cloud® platform Put conversations at the center of your business Accelerate your contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences with the enterprise leader in digital customer conversations. Get a demo LIVEPERSON + AVAYA Join Spark to learn about the best-in-breed omnichannel suite like nothing else in the market today” Register now Digital-first since Day 1 Modern, asynchronous messaging has changed the way we communicate. 8 out of 10 consumers are more likely to purchase from businesses who embrace an omnichannel approach and connect conversations across voice and messaging channels, but 70% of customer conversations are still trapped in the call center. LivePerson bridges the gap between the legacy call center and the digital-first, AI-empowered customer experience of the future. Our award-winning technology and team are here to help you: Shift to digital Empower your people Embrace automation So long, IVR hell Shift to digital Reduce costs and meet customer needs and expectations by routing voice calls to messaging and other digital channels. {30%+”: reduction in operating costs”, 10%+”: increase in CSAT”} OUTCOMES 30%+ reduction in operating costs 10%+ increase in CSAT So long, conversation siloes Empower your people Give your whole team the conversational AI platform, tools, and intelligence to better serve your customers and your business, leveraging 28 years worth of conversational data. {50%+”: decrease in agent attrition”, 25%+”: increase in productivity”} OUTCOMES 50%+ decrease in agent attrition 25%+ increase in productivity So long, chatbot loops Embrace automation Scale your conversations and free up your human agents by automating the most common — and complex — customer intents so everyone can get what they need, quicker. {50%+”: reduction in operating costs”} OUTCOMES 50%+ reduction in operating costs Trusted by thousands of the world’s biggest brands Built for enterprise scale and security, LivePerson’s Conversational Cloud® platform has helped some of the most beloved global brands digitally transform. From banking and insurance to telecom and travel, complexity and compliance is our specialty. Read their stories Real business outcomes to beat industry benchmarks 30% reduction in operating costs 90% automation rate 25% customer satisfaction boost 10x conversion vs traditional digital 50% decrease in agent attrition Accelerate your conversational journey with LP 360 We’ll build and manage your end-to-end conversation strategy — from agents to automation to guaranteed outcomes . Get started Bridge the AI gap with the Conversational Flywheel™ LivePerson’s enterprise solutions are built around a four-phase framework proven to accelerate contact center transformation. Understand Analyze omnichannel conversation data to uncover the wants and needs of your customers. Identify top customer intents and uncover opportunities to continuously improve the customer journey. Learn more about Conversational Intelligence Connect Engage customers on the channel of their choice — from voice calls to web, mobile, and social messaging — and integrate your enterprise systems for a truly connected customer experience. Explore the connection possibilities Assist Empower your agents with a customizable workspace and the latest generative AI technology. Agent-facing AI keeps humans in control of the conversation while ensuring accuracy and boosting efficiency. Check out agent and manager tools Automate Drive self-service and faster resolutions through intelligent automation and specialized, LLM-powered AI agents. Meet our Generative AI Take a closer look at our digital customer conversations platform Explore Conversational Cloud See success stories from leaders like you On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.” Read the press release LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.” See other quotes like this Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.” Read the press release Recommended resources On-demand demos Experience our powerful AI tools at your fingertips Take a tour Get more resources Browse our most-read blogs, industry guides, and more. Take me there LivePerson in the news Stay up to date on the latest press, featured stories, and more. 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